Returning an item
If you're not completely satisfied with an item and it is unused and the component has been unfitted you can return it to us within 90 days for a refund or replacement. Items over 90 days, please contact us for more information.
Getting your parcel ready to return:
- Put your unused item back in its original manufacturer's branded packaging.
- Place a copy of the invoice or order confirmation with a note explaining the reason to return, and if you would like a refund or replacement.
You can return your item(s) to us for free, via your local Post Office.
Parcels must be under 61cm (L) x 46cm (W) x 46cm (D) in size.
Parcels must be under 20kgs in weight.
Only parcels with the correct Royal Mail Returns label will be accepted at the Post Office.
Go to the following link to create your return label: http://www.royalmail.com/track-my-return/create/1827
Rest of the world:
Post the item back to:
Splat Products Ltd
Unit 3, Broombank Park
Return shipping costs are non-refundable. If the item is being returned as a result of our error (eg damaged, defective, wrong item sent etc) we will refund Standard Parcel postage costs.
So we are not charged for customs when the return arrives in the UK, please mark the outside of the package with 'RETURNED GOODS FAILED SALE'